Cibola Psychiatry and Wellness ("Cibola," "we," "us," or "our") values your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, and disclose information when you use our services, including our website and outpatient psychiatric and therapy services. By using our services, you consent to the practices described in this Privacy Policy.
1. Information We Collect
Personal Information
When you use our services, we may collect the following types of personal information:
- Contact Information: Name, address, phone number, email address.
- Health Information: Medical history, treatment plans, medication history, therapy notes, and other health-related information.
- Payment Information: Credit card details, insurance information, billing address.
- Demographic Information: Date of birth, gender, race, ethnicity.
Usage Data
We may also collect information about how you access and use our website and services ("Usage Data"). This may include information such as your computer's Internet Protocol (IP) address, browser type, browser version, the pages of our website that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track the activity on our website and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To Provide and Improve Our Services: Including scheduling appointments, managing treatment plans, and improving the quality of our psychiatric and therapy services.
- To Process Payments: Including processing insurance claims and handling billing and collections.
- To Communicate With You: Including sending appointment reminders, responding to inquiries, and providing customer support.
- To Comply With Legal Obligations: Including reporting to health authorities, complying with subpoenas or court orders, and fulfilling other legal and regulatory requirements.
- For Research and Analysis: To improve our services and understand patient needs and trends (in an anonymized form where possible).
3. Disclosure of Your Information
We may disclose your personal information to third parties in the following circumstances:
- With Your Consent: We may share your information with third parties if you give us permission to do so.
- To Service Providers: We may employ third-party companies and individuals to facilitate our services, provide the services on our behalf, perform service-related services, or assist us in analyzing how our services are used. These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
- For Legal Requirements: We may disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
- To Protect Rights and Safety: We may disclose your information to protect the rights, property, or safety of Cibola, our patients, or others.
4. Data Security
We have implemented appropriate technical and organizational measures to protect the personal information we collect and store. However, please be aware that no method of transmission over the internet or method of electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
5. Your Privacy Rights
Access and Correction
You have the right to access and correct the personal information we hold about you. If you would like to access or correct your personal information, please contact us using the contact details provided below.
Opt-Out
You have the right to opt-out of receiving marketing communications from us. You can do this by following the unsubscribe instructions included in our marketing communications or by contacting us directly.
Complaint
If you believe that we have breached your privacy rights, you may contact us to make a complaint. We will investigate and respond to your complaint in accordance with applicable law.
6. Children's Privacy
Our services are not intended for children under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we will take steps to remove that information from our servers.
7. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website. We will let you know via email and/or a prominent notice on our website prior to the change becoming effective and update the "Effective Date" at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes.